Eagle Coach Company Warranty

Eagle Company Limited Warranty

HOW TO FILE A CONVERSION WARRANTY CLAIM

Outlined below are the methods to facilitate the filing of Warranty Claims. ALWAYS MAKE SURE THAT YOU CONTACT EAGLE FIRST, BEFORE REPAIRING YOUR VEHICLE. FAILURE TO DO SO MAY LIMIT YOUR FINANCIAL REIMBURSEMENT.

  1. Contact Eagle Coach warranty department at 844-236-3801 to determine that the vehicle is within the warranty period. Have Vehicle Identification Number and mileage available.
  2. Complete the Warranty Request Form making certain all pertinent information is supplied and correct. The form may be filled out on the website or printed.
  3. Submit the form on-line or fax in 513-824-8910.
  4. Upon approval of warranty request, Eagle Coach will provide a repair authorization number to the requesting party.
  5. Upon conclusion of repairs, fax the completed repair order and authorization form, including authorization number to Eagle Coach Warranty Department 513-824-8910.

BASE CHASSIS MANUFACTURER'S WARRANTY

Base chassis manufacturers offer warranty coverage on the base vehicle which remains in effect after the conversion and sale of the vehicle. Upon resale of the vehicle by the Dealer, a Base Chassis Delayed Warranty must be applied to validate the new owner's warranty. Eagle Coach will complete the Application forms for Base Chassis Delayed Warranty once the dealer or end customer completes and submits Eagle's Warranty Registration Form. Warranty claims which pertain to the base chassis, and not the Eagle Coach conversion, may be handled through any Dealer representing the base vehicle manufacturer. Refer to the original equipment manufacturer's warranty, or call your local automobile dealer for information regarding the OEM's warranty policy and warranty claims.

UPON SALE OF THE VEHICLE

Upon final sale of the vehicle, to validate the new owner's warranty coverage and to expedite any future service or repair work at the dealership, Eagle's Warranty Registration Form must be completed and returned to the Eagle Coach Warranty Department.

NOTIFICATION OF DELAYED DELIVERY

Upon the sale of the vehicle, the Notification of Delayed Delivery form will be completed by Eagle Coach once the dealer or end customer complete and submit Eagle's Warranty Registration Form. The filing of this form will validate the Delayed Chassis Warranty from the Base Chassis Manufacturer.

CONVERSION WARRANTY REGISTRATION CARD

To validate the Eagle Coach Conversion Warranty, the Warranty Registration Form must be completed at the time of sale and forwarded to Eagle Coach.

ODOMETER STATEMENT

A new odometer statement must be filed with the Warranty Department at Eagle Coach to verify the vehicle mileage at the time of sale and to begin the new owner's warranty period. This can be done as part of the Warranty Registration process.

FUNERAL DIVISION

Eagle's Warranty Department handles all conversion warranty claims and is available to all Dealers. All warranty work, whether performed at the dealership or by outside sources chosen by the Dealer, must be pre-approved by the Eagle Coach Warranty Department.

CONVERSION WARRANTY INFORMATION

Eagle Coach's Conversion Warranty is a guarantee to cover repairs or to correct malfunctions which occur during the warranty period for any defect in material or workmanship on the vehicle conversion. Eagle Coach's Warranty covers conversion/modification of funeral coaches for 72 months or 60,000 miles, whichever comes first, for funeral limousines, for 48 months or 50,000 miles, whichever comes first, and for van conversions, 3 years or 36,000 miles, whichever occurs first. The lifetime frame and structural warranty applies to the original end customer for all Eagle Funeral Vehicles.

  1. DIAGNOSIS TIME
    Prior approval by the Warranty Department is required for diagnosis time charged by the Dealer for warranty work. Eagle Coach warrants no more than two (2) hours of diagnosis time per vehicle.
  2. REIMBURSEMENT FOR LABOR
    Eagle Coach will reimburse the authorized Dealer for the performance of an Eagle Coach approved warranty claim. All claims must be filed on an Eagle Coach AFA Form and forwarded to the Eagle Coach Warranty Department within fifteen (15) days. Ask for a flat rate guide which establishes the allowable labor times for most warranty repair work. When no time is listed in the Flat Rate Guide, the actual clock time used (in hours or tenths of hours), must be recorded on the repair order. Dealer will be paid for the clock time if the Warranty Department deems the time reasonable. Eagle Coach has established flat rates of up to $45.00 per hour for Paint & Body work and a maximum of $75.00 per hour for mechanical work on all approved warranty claims.
  3. ODOMETER ALTERATION
    Odometer alteration is prohibited by Federal law. No coverage will be provided if evidence of odometer tampering is found.
  4. LACK OF MAINTENANCE
    Reasonable evidence of abuse, neglect or failure to perform proper levels of maintenance will invalidate the Eagle Coach Warranty.
  5. TRANSPORTATION DAMAGE/MISSING ITEMS
    Repair notes should be made upon delivery of vehicle. Transportation damage or missing items must be noted on the original check-in sheet for warranty coverage.
  6. NON-AUTHORIZED REPAIRS
    Repairs on the vehicle conversion or equipment, and/or repairs to optional accessories which have been added to the vehicle after leaving the plant will not be warranted by Eagle Coach.

ITEMS NOT WARRANTED

The following items are not covered under the Eagle Coach Warranty Policy:

  1. Tires. Tires are warranted by the tire manufacturer only.
  2. Damage due to fallout such as chemicals, tree sap, stones or hail, etc.
  3. Damage or corrosion due to collision, accidents, misuses or alterations.
  4. Damage due to vandalism, theft or objects striking the vehicle.
  5. Damage due to overloading, driving over curbs or towing.
  6. Loss of time, inconvenience, loss of use of the vehicle, economic losses, such as vehicle rental, food or lodging, other travel related costs or vehicle storage, etc.

REJECTION OF WARRANTY CLAIMS

If a claim is rejected for any reason, the claim will be returned to the Dealer with an explanation, such as A.) Incorrectly calculated labor rate, B.) Excessive labor time, C.) Outside labor without prior approval, etc. Appeals may be made on all adjusted or denied claims within fifteen (15) days of the denial and should be directed to the Warranty Department.